Privacy
Statement
It is The Lucian Company's policy
to respect and protect your privacy. We do not sell, share, rent, loan or transfer any
personal information regarding our customers to any unrelated third parties. Any
information you give us about yourself is held in confidence and will not be used in ways
to which you have not consented.
Gathering and Use of Personal Information
In order to fill your order, you
may be requested to provide contact and/or credit card information. If we have trouble
processing an order, a request, or completing a delivery, this information will be used to
contact you. When you order, we need to know your
name, e-mail address, mailing address, daytime telephone number, fax number, credit card
number, and expiration date. This allows us to process and fulfill your order and to
notify you of your order status. We personalize your shopping experience by using your
purchases to help shape our product selection. We also monitor customer traffic patterns
and site usage to help us develop the design and layout of the store and create the best
shopping experience we can for our users.
Security
Strong precautions are taken to
protect the information of the users of our site. When users submit sensitive information
via the site, that information is protected both online and off-line. We take credit card
information security seriously. Your information is encrypted and is protected utilizing
the industry standard Secure Sockets Layer (SSL) encryption software. While on a secure
page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape
Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or
open, when you are just 'surfing'. While we use SSL encryption to protect sensitive
information online, we also protect user- information off-line. Only those of our
employees who need the information to perform a specific job (for example, our account or
customer service representatives) are granted access to personally identifiable
information. Furthermore, our employees are kept up-to-date on our security and privacy
practices.
Guarantee
Your browser and The Lucian
Company’s secure server encrypt confidential information during transmission,
ensuring that transactions stay private and protected. The Lucian Company’s
guarantees the safety of your credit card information in the following manner: if any
unauthorized use of your credit card occurs as a result of your credit card purchase from
The Lucian Company, simply notify your credit card provider in accordance with its
reporting rules and procedures. If, through no fault of your own, your credit card company
finds credit card fraud but does not waive your entire liability for unauthorized charges,
The Lucian Company will reimburse you for the remaining liability, up to a maximum of
fifty dollars U.S. ($50.00) per card. This guarantee applies to purchases made using The
Lucian Company’s secure server (https: protocol).
Cookies
The Lucian Company uses software
tags called "cookies" to identify customers when they visit our site. They help
us understand your buying preferences and customize our service to your needs. By
understanding which areas of the site you visit, cookies allow us to present information,
products and specials that are of personal interest to you. Our goal is to save you time
and make your shopping experience unique. The information we collect with cookies is not
sold, rented or shared with any outside parties. Cookies can also be used to help save and
retrieve passwords used on our site and to save information on past purchases and other
preferences. That way, you won't have to re-enter information upon every new visit to the
The Lucian Company's Web site. The Lucian Company does not and cannot use cookies to
retrieve personal information about you from your computer. “Cookies” are small
pieces of information that are stored by your browser on your computer's hard drive. Our
cookies do not contain any personally identifying information, but they do enable us to
provide features such as remembering your last order and to store items in your shopping
cart between visits. Most web browsers automatically accept cookies, but you can usually
change your browser to prevent that. Even without a cookie, you can still use most of the
features in our store, including placing items in your shopping cart and purchasing them.
